Terms of Service

By engaging Automator.au for any service — including but not limited to workflow discovery, automation design, implementation, or ongoing support — you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not engage our services. The services are provided by Spirit I.T. PTY LTD atf Spirit Unit Trust t/a Automator AU (ABN 52 997 416 428) ("Automator.au", "we", "us", "our"). These Terms apply in addition to any separate project agreement, statement of work, or proposal you receive from us. Where there is a conflict, the project-specific document takes precedence.

Automator.au provides AI automation consulting services to Australian businesses, including: — On-site workflow discovery and documentation. — Automation design, configuration, and implementation. — Integration of third-party platforms (CRMs, scheduling tools, communication platforms, etc.). — Staff training and handover documentation. — Ongoing support and iteration. The specific scope, timeline, and deliverables for your engagement are set out in a written proposal or statement of work. We do not guarantee outcomes beyond those expressly described in that document.

Fees are set out in your proposal or invoice. Unless otherwise agreed: — Invoices are due within 14 days of the invoice date. — Late payments accrue interest at 2% per month on the outstanding balance. — We may pause or suspend work if an invoice remains unpaid after 21 days, without liability to you. — All prices are in Australian dollars (AUD) and exclusive of GST unless stated otherwise. GST will be added where applicable under the A New Tax System (Goods and Services Tax) Act 1999 (Cth). You are responsible for any third-party platform costs (subscriptions, API fees, etc.) required to operate your automation. We will identify these in advance where possible.

On receipt of full payment for a project: — You own the custom automation workflows, configuration files, and documentation we create specifically for your business under that project. — We retain ownership of our pre-existing tools, templates, methodologies, and any reusable components or frameworks we incorporate. We grant you a non-exclusive, perpetual, royalty-free licence to use those components as part of your delivered solution. — Neither party may use the other's name, logo, or materials publicly without prior written consent, except that Automator.au may reference your business as a client (without disclosing confidential details) in our portfolio unless you request otherwise in writing.

Both parties agree to keep confidential any non-public business information disclosed during the engagement ("Confidential Information"). This obligation: — Applies for three years after the end of the engagement. — Does not apply to information already in the public domain, independently developed by the receiving party, or required to be disclosed by law. — Survives termination of the engagement. We will not disclose your workflows, client lists, pricing, or internal processes to third parties without your written consent.

Where our work involves access to your business systems or customer data: — You authorise us to access those systems to the extent necessary to perform the agreed services. — You warrant that you have the right to grant us that access, including any required consents under applicable privacy law. — We will handle personal data in accordance with our Privacy Policy (automator.au/privacy) and the Australian Privacy Act 1988 (Cth). — We will not access, copy, or retain data beyond what is required to complete the project. You remain the data controller for your customers' information. We act as a data processor on your behalf and will follow your reasonable data-handling instructions.

To the maximum extent permitted by Australian law: — Our total liability to you for any claim arising out of or in connection with our services is limited to the total fees paid by you to us in the three months prior to the event giving rise to the claim. — We are not liable for any indirect, consequential, special, or incidental loss or damage, including loss of revenue, loss of data, or business interruption, even if we have been advised of the possibility of such loss. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including consumer guarantees that apply to services of the kind we provide.

Either party may terminate an engagement by giving 30 days' written notice. On termination: — You must pay for all work completed and expenses incurred up to the termination date. — We will deliver to you all completed deliverables and work in progress in our possession. — Each party's confidentiality and IP obligations survive termination. We may terminate immediately and without notice if you breach a material term of these Terms and fail to remedy the breach within seven days of written notice.

We warrant that our services will be provided with reasonable care and skill, consistent with industry standards. We do not warrant that: — Automations will be error-free or uninterrupted. — Any particular business outcome (e.g. time saved, leads generated) will be achieved. Estimates in proposals are in good faith projections, not guarantees. — Third-party platforms we integrate with will remain available, unchanged, or continue to support the integration. Where a third-party platform changes its API or terms in a way that breaks a workflow we built, remediation work is billable at our then-current rates unless covered by a separate support agreement.

If a dispute arises, both parties agree to attempt to resolve it in good faith through direct negotiation before resorting to formal proceedings. If negotiation fails within 30 days, either party may refer the dispute to mediation under the Resolution Institute Mediation Rules. These Terms are governed by and construed in accordance with the laws of Western Australia, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Western Australia.

— These Terms constitute the entire agreement between us regarding their subject matter and supersede any prior representations or discussions, except where a project agreement expressly states otherwise. — If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force. — Our failure to enforce any provision is not a waiver of our right to do so in future. — We may update these Terms from time to time. The version in effect at the time your project begins applies to that engagement.

Questions about these Terms? Spirit I.T. PTY LTD atf Spirit Unit Trust t/a Automator AU (ABN 52 997 416 428) hello@automator.au +61 431 847 833 Perth, Western Australia, Australia