Hey Perth,You choose the win,we design the workflow

for:quicker quotes

What does your business need now?

Quick add

Challenges

We document friction before suggesting automation.

These are the kinds of operational headaches automation can help resolve.

Data Entry

Customer info scattered across sticky notes and inboxes—no single history, no way to personalise follow-ups.

Inventory Tracking

Running out of popular items during busy periods while slow-moving stock ties up cash and takes up valuable storage space.

Payment Processing

Awkward payment conversations, delayed invoicing, and cash flow problems because collecting payment feels uncomfortable and unprofessional.

Phone Answering

Every missed call is lost revenue while your team is on job sites, in meetings, or helping other customers - potential clients hang up and call competitors.

Appointment Scheduling

Double bookings create chaos, no-shows waste entire time slots, and phone tag with customers eats up productive work hours.

Customer Support

Customers wait hours for responses while your team drowns in repetitive questions, leading to frustrated clients and burnt-out staff.

Invoice Processing

Cash flow suffers as invoices sit unsent for days, payment follow-ups get forgotten, and you're always chasing money you've already earned.

Lead Generation

Relying on word-of-mouth and hoping customers find you online while competitors actively capture leads with automated systems.

Staff Scheduling

Last-minute callouts create panic, overtime costs spiral, and good employees quit because of unpredictable schedules and poor communication.

Order Processing

Orders get lost in translation, special requests are forgotten, and customers complain about delays when manual systems break down.

Email Marketing

Customers forget about your business between visits because you have no system to stay in touch and remind them why they chose you.

Quote Generation

Customers wait days for estimates while you manually calculate materials and labor, often losing jobs to faster competitors with instant quotes.

Data Entry

Customer info scattered across sticky notes and inboxes—no single history, no way to personalise follow-ups.

Inventory Tracking

Running out of popular items during busy periods while slow-moving stock ties up cash and takes up valuable storage space.

Payment Processing

Awkward payment conversations, delayed invoicing, and cash flow problems because collecting payment feels uncomfortable and unprofessional.

Phone Answering

Every missed call is lost revenue while your team is on job sites, in meetings, or helping other customers - potential clients hang up and call competitors.

Appointment Scheduling

Double bookings create chaos, no-shows waste entire time slots, and phone tag with customers eats up productive work hours.

Customer Support

Customers wait hours for responses while your team drowns in repetitive questions, leading to frustrated clients and burnt-out staff.

How we engage

From conversation to live automation.

Each phase is co-led by Stefan and Owen, so strategy and engineering stay in lockstep.

Automation Diagnostic

Review & Learn

•Interview your team and map current workflows
•Identify automation quick wins and structural gaps
•Deliver a clear implementation roadmap

Workflow & System Design

Blueprint + prototype

•Design human-centred flows that your staff will adopt
•Prototype key automations before full build
•Align objectives, budget, and change management

Implementation & Support

Build, train, support

•Deploy integrations, automations, and documentation
•Train your team and hand over with confidence
•Provide Perth-timezone support with iterative improvements

Proof of value

A flagship build just went live, and a 12‑week Performance Ramp is underway.

We go deep with a small number of clients. Here’s a live project in week one of the Performance Ramping process, plus the next partner slot we’re opening.

Commercial Cleaning · Perth

Flagship Build Deployed

Problem

A Perth-based cleaning company had stopped taking phone calls altogether. Their voicemail directed customers to an online booking form, which many callers never visited, let alone completed, costing the business genuine leads and repeat customers.

Our approach

We launched a 24/7 AI voice booking agent that now handles all the client's inbound calls. The agent understands natural speech, captures contact info, quotes accurate prices, and manages bookings in the company's systems while sending confirmations out automatically.

BENEFITS TO THE BUSINESS

Now in its first week of operations, the agent delivers 90% of a full-time receptionist's value at one-tenth the cost and preserves the professionalism clients expect so the owners can run the business from overseas.

Status

Live

week 1 of 12-week Performance Ramp

Scope

24/7 AI phone triage, quoting, booking

Build time

4 months

now iterating weekly in production

Built with advanced language, voice, and automation stack for natural, real-world conversations that stay safe and reliable, tuned weekly with live call transcripts to sharpen outcomes.

“We're in week one of the Performance Ramp, tuning handoffs and edge cases from real customer calls.”

Service Businesses · Metro Perth

Looking for: Next Perth partner

Problem

You're answering phones between jobs, chasing inboxes at night, and re-entering data into tools that were never meant to talk to each other. Growth is capped not by demand, but by how much manual triage your team can push through every day.

Our approach

Together we'll co-design an automation program that keeps customer touchpoints human while clearing repetitive busywork. Expect onsite discovery, rapid prototyping, and implementation pathways that respect your systems and add documentation your team trusts daily.

BENEFITS TO YOUR BUSINESS

We stay embedded through the 90-day launch window so your team trusts the new workflow, leadership sees professionalism in every interaction, and measurable gains stack up week after week with transparent reporting.

Ideal fit

Teams with high-volume enquiries

Focus

Ops, scheduling, support

Timeline

Reserve a priority kickoff slot

You'll access automation stack, governance, safety tooling, and the same monitoring dashboards from our flagship builds, customised to your industry, compliance needs, and pace of change.

“We're looking for teams who want to move fast without burning trust. We'll map the day-to-day right alongside you.”

Team

One systems orchestrator. One automation engineer. Both in Perth.

We bridge intuition and logic, storytelling and code. Stefan shapes the human and strategic layer; Owen ensures the architecture is robust, maintainable, and fast to deploy.

Stefan Szo

Human Systems Orchestrator

Systems thinker, design communicator, and orchestrator of human-centred automation. Stefan translates complexity into calm, aligning narrative, service design, and technology so teams understand the “why” behind every automation.

•Translates complex operations into automation narratives your entire staff champions.
•Bridges leadership, frontline teams, and engineers so adoption endures long-term.

Connect on LinkedIn

Owen Grant

AI Engineer | DevOps | Cloud Engineer

Full-stack developer and automation architect. Owen turns concepts into resilient systems, integrating SaaS platforms, custom code, and AI services without bloating your stack.

•Builds resilient automation stacks blending SaaS, AI, and custom code without bloat.
•Leads implementation sprints, pressure-tests edge cases, and ships clear documentation.

Connect on LinkedIn

Why the duo matters

You get a strategist who makes sense at the human scale and a builder who ships production-ready systems. We stay with you from first whiteboard to last playbook.

How the engagement unfolds

Four phases that keep people and systems aligned.

Every phase pairs Stefan’s systems facilitation with Owen’s technical delivery.

Field Discovery (1–10 days)

Onsite interviews, process shadowing, and systems audit. Stefan leads facilitation, Owen captures technical constraints.

Design Sprints (2–4 weeks)

Systems framing workshop, journey maps, and prototype automations. Collaborative playback with your leads for feedback.

Implementation (2–4 weeks)

Owen’s team builds integrations, tests edge cases, and documents. Stefan manages change, training, and comms.

Stabilise & Evolve (30–90 days)

Hands-on support, metric reviews, and roadmap refinement. Handovers include playbooks, architecture diagrams, and systems insights.

Why Perth trusts us

Local experience, hands-on founders, accountable handover.

Owen & Stefan have both spent 25 years delivering digital projects for Perth businesses and NFPs.

Direct founder involvement on every engagement—no offshore handoffs or junior substitutions.

Documented systems with playbooks, architecture diagrams, & walkthroughs to keep teams confident.

Integrations and data flows designed for Australian privacy, tax, and safety obligations from day one.

FAQs

Answers for Perth teams exploring AI automation.

These are the questions Perth operators ask most often when we’re scoping AI voice agents, workflow automation, and hands-on support.

Which Perth industries do you support with AI automation?

We partner with Perth service operators across commercial cleaning, property maintenance, clinics, trades, and other high-volume customer contact teams that need dependable, locally tuned automations.

How quickly can you start on-site discovery in Perth?

Once we confirm fit, we schedule on-site discovery within five business days anywhere in the Perth metro area so your team sees progress immediately.

What makes Automator.au different from other automation consultancies?

Founders Stefan and Owen stay hands-on from diagnostic through implementation, documenting every workflow, training your staff, and designing for Australian privacy and compliance from day one.

Do you provide support after automations go live?

Yes. We stay embedded through implementation and the 12‑week Performance Ramp, then continue Perth‑timezone support so improvements land without disrupting your operations.

Next steps

Ready to map your automation roadmap?

We start with a 30-minute call to triage your biggest blockers and book onsite discovery. Expect honesty about fit, scope, and budget.

Call Stefan directly

Share your situation and we’ll outline whether the diagnostic is the right move.

+61 431 847 833

Available weekdays 8am–6pm AWST.

Prefer to schedule?

Use the intake form above and we’ll reply within one business day with proposed times.

Calendar link coming soon — let us know if you prefer mornings or afternoons.